GoodGNUs

At recent events, when I meet new people, we naturally ask each other “What do you do?”. I’m failing quite badly at summarising my activities, so thought I’d briefly list current projects here, for reference:

1. Gaia University - IT strategy, project management, & SysAdmin, in a programme to gradually upgrade every online aspect of this international sustainability university over the next few years.
2. Social Media & the Accessible Web - the Profitable Conversations courses highlighted on the courses page. Got off to a good start last year, now lining up a number of courses around the North West for the Spring.
3. Hackspace North West - 10 months ago I started bringing people together whom I thought would be interested in getting spaces off the ground. I have done very little on this as fortunately it turned out there were plenty of people also wanting local hackspaces, and they’ve gone on to work towards getting them going. Latest steps in Shropshire & Staffordshire.
4. Credit Unions - Free Software solutions
   Should have been going a long time ago, but a key personnel hiccough has delayed things. Now we’re on the move again, and I’ll be posting announcements on the project here very soon.
5. Other financial software & local currencies…
   Next step is looking for partners to take the core of the Credit Union software, and adapt it for 3rd Sector book-keeping needs. This is something VCOs have been crying out for.
   We’re also talking to those involved with Complementary Currencies in a number of countries - something just beginning to gain ground in the UK after a brief flurry of LETS in the 80s.
6. Cloud Computing for the 3rd Sector.
   Voluntary Groups can’t host sensitive data in the USA, and don’t want to be advertised at by Google. Hoping to work with Fossbox on this, and looking for a sponsor to host the 1U server I have that was donated to the project by Blue Fountain.
7. Permaculture
   I studied for my Permaculture Designers’ Certificate in 1993-94, while also studying for the Royal Botanic Gardens’ diploma at Kew. It was the wrong time, and once back home in Montgomeryshire there was little or no work. Now I find a resurgent interest in sustainable design, and am following recent speaking engagements with more practical work.
8. IT Recycling
   M6-IT cic had a great success here, with Richard Rothwell’s Supported Family Computing project reaching dozens of families with recycled hardware, Free Software, family training, and local support, as well as broadband for people previously blacklisted by the ‘phone companies.
   Search for partners to replicate this has been unsuccessful, but it’s been a privilege to lead workshops on community recycling with ArcSpace in Hulme, Manchester, with an interesting and enthusiastic crowd of local activists.
9. Web
   Preparing new sites for local sustainability groups, campaigns, and VCOs: some Wordpress, blog-based, mostly Drupal CMS. I miss Plone, but it’s unsuitable for the quick and low-resourced sites I’m doing now.
   When a few more get finished I’ll put up some portfolio pages.
10. Blogging?
    I’m developing a horicultural/ethnobotany blog I started designing some time ago, and a *nix introductory blog for NetBook users. Once I can get a 30 hour day I’ll push these through to publication. :^)
11. Journalism - Linux User & Developer magazine recently commissioned me for a few articles. The first of these, on Arduino boards and open hardware hacking, hit the shelves a few days ago.
12. In Transition - the two towns nearest to our village are both in possession of new groups moving towards Transition Town Status. I’ve been lucky enough to meet some very interesting people, and get a chance to begin to investigate local food and power solutions.
    It’s certainly easier to work totally locally, than try to bring people together at a distance as I did at FACT’s Small Steps to Sustainability workshops. More soon here, and on Twitter.

Hope that helps fill a gap until I renew my calls-for-collaboration posts, too. As to Networking events, maybe I should print this list on a postcard?

I’m travelling back from the Connecting 2.0 Communities event held this afternoon and evening at Madlab, in Manchester’s Northern Quarter. An MDDA-sponsored event to give technical and social media advice to community groups. I was arm-twisted into giving a short talk, so rapidly prepared an item on Social Media tactics and strategy culled from our 3hour course.

Firefighting IT problems? Get some IT strategy in your Org!

However the first speaker, Matt Haworth, did such a great job on exactly the same subject, with the wonderful local example of Manchester’s  Lesbian & Gay Foundation’s viral response to US hate adverts, that I mentally ripped up my improvised speech, and settled on the least interesting topic under the sun: IT Strategy. IT Happens, I told the unfortunate audience, it drops from the sky as meteorites of randomly-funded PCs, and volunteer-coded websites, and leaves organisations busy fighting fires as IT fails to do what it should, instead of concentrating on delivering the front-line services for which they have so much enthusiasm.

So, what’s to be done? Organisations with chronic IT problems tend to be those which don’t just lack an IT strategy, but often don’t really realise how essential it is to any modern organisation. These groups usually lack IT expertise not just in staff and volunteers, which is understandable, but in their boards of governance, too. In an age when hardware and software is effectively free, IT funding should first go into bringing in outside help to assess an organisation, and help to draught its strategy; something that would pay for itself in a very short time.

Back in my M6-IT days (and before that at BVSC’s MOST project) we ran courses on IT strategy for decision makers in Voluntary Sector groups. In both cases we relied on carrot and stick from partner organisations to bring in attendees who most needed the courses. What can be done? I’d love to hear ideas for reaching groups (other than springing them on an unsuspecting audience like today ;), otherwise third sector groups will continue to fight fires, instead of using IT to grow and support their organisations.

Why am I planning to run low-cost courses on website & social media strategy? Because there is a need: not just a need for good websites, and communication strategies for social media, but just getting across the basics of awareness of accessibility.

Local groups

Yesterday I toddled around a hall in the next village, looking at the displays about local community groups. As well as trying to fend off the siren call of joining two of the local choirs (why are the rehearsals always on my busiest evenings?), I got to have some great conversations about the use of technology in local community groups.

Everyone now recognises the importance of having a good web presence, but it’s the next step that causes the problems. Groups that have got a Wordpress account have probably taken one of the simplest routes to having an easy-to-maintain, and reasonably accessible site. A more common route seems to be to buy shrink-wrapped, proprietary, create-your-own-website software. And here the problems start.

WYSIWYG?

Inside these cans-of-worms is a WYSIWYG (What You See Is What You Get - a dangerously misleading acronym when it comes to Web MarkUp) interface that churns out spaghetti HTML. Some at least try to use Cascading Style Sheets (CSS, the Web Standard way, since 1999, of separating layout from content), but often in a rather perfunctory and inconsistent manner. The real problem comes with the more inaccessible MarkUp.

In the bad old days TABLES, a way of laying out data in tabular form, started being used to layout designs in precise ways for webpages. Given similarly-sized screens they do this layout job, but not only can they fail quite badly on mobile devices, they are a disaster for screenreaders. A sighted user can quickly scan a page by sections and headings, and a blind user can do the same with well-structured webpages. Inaccessible designs don’t allow the user to skip from section to section, and leave the screen-reader user bogged down in the site, having to read every word to get at the information.

The user story

With one group that had taken such an approach I gave a 10-minute impromptu workshop on the user experience of visually- & mobility-impaired users as they navigate websites that do and don’t conform to Web Accessibility guidelines, and accessibility design beyond simple box-ticking. It was very well received, and made me realise the need to reach ever smaller groups with basic information.

I had been planning a simple introduction to communication with websites & social media for local Start-Ups, social enterprises, and small charities. Now I’ve pared down the costs to reach the smallest groups, and, naturally, accessibility is at the heart of all of the information - not a bolted-on afterthought.

Courses are being planned in Manchester and Cheshire, but I’m happy to bring it to anyone in the region. See the courses page for more information.

Following a discussion on the GeekUp mailing list, Guy Dickinson took it on himself to get a bunch of geeks together in a panel to help out third sector groups with their problems. MDDA was the venue, last Friday afternoon.
Straight on to social networking, with the announcement of a FaceBook group to take the idea beyond a single event, and expand the conversation. Then conversation on one of the recurring themes of the day. how do you build a community online, a bulletin board for example that will be populated by active citizens, rather than the sound of tumbleweed blowing through?
One comment per hundred reads was given as a good ratio for blogs, and talk centred on existing, organically-arising groups, and how to get them into a charity’s site - begging the question, is the site the right place? Google groups were mentioned as a good “in” - most are comfortable with e-mail.

Personality

One panelist (Tom?) mentioned personality, and the need to engage with your constituency, not simply publish at them. Something to which I returned a number of times over the afternoon. Particularly later, when we went further into social media. Obviously this included twitter [# link], and Paul Webster in the audience, as well as others, were twittering throughout.

At M6-IT we’ve long worked to get improved IT knowledge, and an understanding of IT strategy into the sector. Something re-iterated as many groups present spoke of their negative experiences with poor websites, reluctantly updated by contracted techies who were holding their data and domain nams to ransome. For larger groups I suggested getting a consultant to draw up a spec doc for any IT project, and being clear on the desired outcome. For small groups there are answers, and we should pick up on this through the FB group.

Resources

With a number of organisation geeks on the panel, GTD soon came up, along with Inbox Zero, in answer to concerns about drowning in e-mails, and having no time to consider Twitter. Project management resources were discussed, and the Getting Real PDF from 37 Signals was recommended.
Google Apps was given as the answer to many a question, including Google Analytics for monitoring and analysing visitors to a charity’s website. Google apps can be used to manage a domain, pointing to wherever you move the hosting, providing online spreadsheets, and spam-filtering e-mail.

Technology was pitched at an appropriate level, with Paul Robinson kicking off a round of praising paper-based communication and notes.

Quo vadis?

A lot was packed into two hours, and there is little doubt about the appetite of parts of the third sector to get the best out of Social Media, and the latest IT tools. Indeed the gathering contained a disproportionately high number of Social Media users. Next task, perhaps, is to reach the orgs which wouldn’t self-select to attend a techie event, possibly by piggy-backing on a non-techie 3rd sector event, such as something from VA Manchester or GMCVO?

After the event, Paul Webster came up and mentioned the Social Media Surgeries with which he’d been involved in Birmingham. Another avenue to explore - if you are interested, please sign up to the FaceBook group, and join in.

Special thanks to Guy, not just for getting things of the ground, but for the excellent meal at Red Chilli afterwards, where a Chinese couple at the next table helped me explain veganism to the waiters and managers, as I’d left my Vegan Passport behind.

Yet another blog on the Interweb pipes? Is there a need?

Who knows - I gave up blogging (though it wasn’t called that, then) about a decade ago, but found myself micro-blogging rather a lot about work these last few weeks:

http://identi.ca/richardsmedley

http://twitter.com/RichardSmedley

…and found the need to add in more. More on the Social Enterprise scene in the North West (and N Wales, and the Midlands). More on Free Software developments, and the software we’re writing. More on websites, as I seem to be moving from the back-end (oiling the servers, and tweaking code) to the front-end, and far too much on Social Networks.

So, another business blog. Why not?

Anyway, off to find a good WP theme to customise, then write some thoughts on last week’s Speak To A Geek event.